Help Center
How can we help you?
Browse guides for each module or email support@finovu.co — we respond within 24 hours.
Browse by topic
Getting started
Account creation, onboarding flow, and first steps.
- Creating your Finovu account
- Completing onboarding and setting preferences
- Understanding your dashboard overview
- What's included in each plan
AI News Feed
Configuring, filtering, and reading your portfolio-aware news feed.
- How portfolio-relevance scoring works
- Following topics and adding watchlist assets
- Interpreting sentiment tags (bullish / bearish / neutral)
- Filtering by source, topic, or impact level
Economic Calendar
Tracking macro events and reading AI event analysis.
- Which events does Finovu track?
- Reading pre-event AI briefings
- Understanding post-release analysis
- Setting impact-level filters
Trackdowns
Creating and managing AI investigation files.
- What is a Trackdown and how does it work?
- Creating your first investigation
- Understanding how evidence is gathered
- Reading direction-change alerts
Portfolio Tracker
Adding assets and understanding your portfolio insights.
- Adding stocks, crypto, ETFs, and commodities
- Reading news-to-holdings mappings
- Understanding AI allocation insights
- How real-time prices are sourced
Novu AI
Getting the most out of the conversational AI assistant.
- What can I ask Novu AI?
- How Novu AI uses real-time web search
- Giving Novu AI context about your portfolio
- Asking about your active Trackdowns
Billing & plans
Subscriptions, Early Bird access, and payment questions.
- Understanding the current plan options
- What does Early Bird access include?
- How is billing handled?
- Cancelling or modifying your subscription
Troubleshooting
Common issues and how to resolve them.
- Can't log in or access my account
- News feed not loading or updating
- Portfolio prices showing incorrectly
- Novu AI not responding or slow
Frequently asked questions
What is Finovu and who is it for?
Finovu is a financial intelligence platform for everyday retail investors. It combines a portfolio-aware news feed, economic calendar, AI research files (Trackdowns), an asset tracker, and a conversational AI assistant — all in one workflow. It's designed for people who want institutional-quality information without a Bloomberg terminal.
How does the AI News Feed know what's relevant to me?
When you add assets to your portfolio, Finovu scores every incoming news article against your holdings and watchlist. Each article receives a relevance score and a sentiment tag (bullish/bearish/neutral), so you only see what actually matters to the positions you hold.
What's a Trackdown?
A Trackdown is a living AI research file. You pick a financial signal — a stock thesis, a macro trend, a regulatory story — and Finovu's AI gathers evidence daily, tracks how the story evolves, and alerts you when the direction changes. Think of it as a self-updating research dossier.
What's included in Early Bird access?
Early Bird is a one-time payment that grants lifetime access to all current premium features, plus grandfathering into the Analyst tier when tiered plans launch. That means all five modules, AI analysis, priority support, and all future features — no monthly fees.
Does Finovu provide financial advice?
No. Finovu is a financial news and intelligence platform. We surface information, analysis, and AI-generated summaries for educational and informational purposes only. Nothing on Finovu should be interpreted as financial or investment advice.
How do I contact support?
Email us at support@finovu.co. We respond within 24 hours on business days. Include your account email and a brief description of the issue for the fastest resolution.
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